Refund & Returns Policy

We want you to love what you receive. This policy explains returns and refunds for artwork and services from SM-ART Studio (SM-ART DEPARTMENT LLC).

1. Original artwork and prints

You may return an original painting or print within 14 days of delivery if it is in the same condition you received it. Email sandra.macarro3c@gmail.com before sending it back. Return shipping costs are paid by the buyer, and the item must be packed as carefully as it was sent. Once we receive it in good condition, we issue a full refund of the item price to the original payment method within 10 business days.

2. Damaged in transit

If a piece arrives damaged, email us within 48 hours of delivery with photos of the artwork and packaging. We will arrange a replacement (for prints) or a full refund, including shipping.

3. Commissions and custom work

Commissioned paintings and custom design work are made specifically for you. If you cancel before work starts, we refund 100% of any amount paid. After work has started, the deposit is non-refundable and you are charged only for the work completed. Finished, delivered custom work is not refundable, but we include the revision rounds agreed in the proposal.

4. Digital deliverables

Digital files are non-refundable once delivered, except where the delivered work does not match the agreed scope.

5. How to request a refund

Email sandra.macarro3c@gmail.com with your name, order details and the reason for your request. We reply within 5 business days.